Working Student in Industrial Engineering – Service Management & Digitalization (m/f/d)

HAMBURG WASSER manages the water cycle from drinking-water supply to wastewater disposal under one roof. With around 2,400 employees and more than 20 locations, it ensures day-to-day operations in Hamburg. Together with its subsidiaries, HAMBURG WASSER works on water and environmental protection projects and describes openness, appreciation, trust, respectful and peaceful cooperation, and diversity as part of its community.

Role context: The Matrix42 administrator team is part of requirements management. It supports IT and business departments with the digitalization and automation of service processes. Core tasks include maintaining and developing the service catalog and designing and implementing suitable service-management solutions.

Responsibilities:

• Support the development and maintenance of the service catalog in Matrix42.
• Coordinate and analyze requirements and clarify technical implementation options with business departments and IT.
• Design and implement user-friendly service forms for digital service processes.
• Define, optimize, and implement efficient provisioning and automation workflows.
• Help shape and continuously develop services in the service-management environment.

Requirements:

• Currently studying business information systems, computer science, industrial engineering, or a comparable subject.
• Understanding of database structures and an interest in technical relationships and IT processes.
• Customer- and service-oriented mindset with an eye for pragmatic solutions.
• Analytical and structured approach, with the ability to understand complex matters.
• Initiative, ability to work in a team, and enjoyment of developing and implementing technical solutions.

What is offered: Individual support from specialist departments, learning and continuing-education opportunities, and group-wide development opportunities; information and exchange formats, after-work events, and modern tools; flexible working hours, monetary overtime compensation, and the possibility of mobile work depending on the task; health and sports programs such as Urban Sports Club; and benefits such as a subsidy for the hvv Jobticket and bicycle-mobility offers. Further benefits are available on the career site or through the recruiting team.

Salary, working hours, location, and application route are not provided.