Working Student – Service Management (m/f/d)

HAMBURG WASSER closes the water cycle from drinking-water supply to wastewater disposal under one roof. With around 2,400 employees and more than 20 locations, it ensures every day that things run smoothly in Hamburg. The organization is committed to conserving resources and preserving the basis of life for future generations in Hamburg. Together with its subsidiaries, it applies its experience to pioneering water and environmental protection projects. Openness, appreciation, trust, respectful and peaceful cooperation, and a diverse community characterize the organization.

The Matrix42 administrator team is part of requirements management. It supports IT and business departments in digitizing and automating service processes. Core tasks include maintaining and developing the service catalogue and designing and implementing needs-based service-management solutions.

Your responsibilities:

• Support the development and maintenance of the service catalogue in Matrix42.
• Coordinate and analyze requirements and clarify technical implementation options with business departments and IT.
• Design and implement user-friendly service forms to support digital service processes.
• Define, optimize, and implement efficient provisioning and automation workflows.
• Actively help shape and continuously develop services in the service-management environment.

What you bring:

• Current studies in business informatics, computer science, industrial engineering, or a comparable programme.
• Understanding of database structures and an interest in technical contexts and IT processes.
• A customer- and service-oriented mindset with a focus on pragmatic solutions.
• An analytical and structured way of working and the ability to understand complex issues.
• Initiative, team spirit, and enthusiasm for developing and implementing technical solutions.

What you can expect:

• Well supported: A challenging role with individual support from specialist departments, varied learning and training opportunities, and group-wide development opportunities that can support your career after your studies.
• Connected: Varied information and exchange formats, after-work events, and modern tools enable you to build contacts and collaborate smoothly.
• Flexible: Benefit from flexible working hours, monetary overtime compensation, and the option to work remotely depending on the task.
• Fit: Access a range of health and sports offers, such as Urban Sports Club.
• Mobile: Benefit from advantages such as a subsidy for the hvv Jobticket and offers related to cycling mobility.

Further benefits are available on the careers page and/or in discussion with the recruiting team. Salary, exact working hours, a specific job location, dates, and the application route are not provided in the source.