Working Student – Workflow Support & IT Solutions

HAMBURG WASSER manages the water cycle from drinking water supply to wastewater disposal under one roof. With around 2,400 employees and more than 20 locations, the organisation helps keep Hamburg running and works to conserve resources and protect the basis of life for future generations. Together with its subsidiaries, HAMBURG WASSER invests its experience in water and environmental protection projects. Openness, appreciation, trust, respectful cooperation and a diverse community are part of the organisation’s culture.

The Matrix42 administrator team supports IT and business departments in digitising and automating service processes. Its responsibilities include maintaining and developing the service catalogue and designing and implementing suitable service management solutions.

Your responsibilities:

• Support the further development and maintenance of the service catalogue in Matrix42.
• Coordinate and analyse requirements and clarify technical implementation options with business departments and IT.
• Design and implement user-friendly service forms for digital service processes.
• Define, optimise and implement efficient provisioning and automation workflows.
• Help shape and continuously develop services in the service management environment.

Your qualifications:

• Currently studying business informatics, computer science, industrial engineering or a comparable subject.
• Understanding of database structures and an interest in technical interrelationships and IT processes.
• A customer- and service-oriented approach with a focus on practical solutions.
• An analytical and structured way of working and the ability to understand complex issues.
• Initiative, teamwork and enthusiasm for developing and implementing technical solutions.

What HAMBURG WASSER offers:

• Support: A challenging role with individual guidance from specialist departments, varied learning and development opportunities, and group-wide career prospects after graduation.
• Networking: Varied information and exchange formats, after-work events and modern tools for building contacts and collaborating smoothly.
• Flexibility: Variable working hours, monetary compensation for overtime and the option to work remotely depending on the task.
• Well-being: Various health and sports programmes, such as Urban Sports Club.
• Mobility: Benefits such as a subsidy for the hvv job ticket and bicycle-mobility offers.

Further benefits are available on the careers page or through the recruiting team.