Working Student, Service Management (m/f/d)

HAMBURG WASSER closes the water cycle under one roof, from drinking-water supply to wastewater disposal. With around 2,400 employees and more than 20 locations, the company ensures every day that Hamburg's water services run. It is committed to conserving resources and preserving the basis of life for future generations in Hamburg. Together with its subsidiaries, it applies its experience to pioneering water and environmental protection projects. Openness, appreciation, trust, respectful and peaceful cooperation, and a diverse community characterize the organization.

Role focus: The Matrix42 administrator team is part of requirements management. It supports IT and business departments in digitizing and automating service processes. Its core tasks include maintaining and further developing the service catalog, as well as designing and implementing needs-based Service Management solutions.

Responsibilities:

• Support the further development and maintenance of the service catalog in Matrix42
• Coordinate and analyze requirements and clarify technical implementation options with business departments and IT
• Design and implement user-friendly service forms to support digital service processes
• Define, optimize, and implement efficient provisioning and automation workflows
• Actively help shape and continuously develop services in the Service Management environment

Requirements:

• Currently studying business informatics, computer science, industrial engineering, or a comparable subject
• Understanding of database structures and an interest in technical relationships and IT processes
• A customer- and service-oriented mindset with an eye for pragmatic solutions
• An analytical and structured way of working, with the ability to understand complex issues
• Initiative, teamwork, and enjoyment of developing and implementing technical solutions

What is offered:

• Well supported: A demanding role with individual support from specialist departments, varied learning and professional-development opportunities, and group-wide development prospects to support your progress after your studies.
• Connected: Varied information and exchange formats, after-work events, and modern tools enable you to build contacts and collaborate smoothly.
• Flexible: Variable working hours, monetary overtime compensation, and the option to work remotely depending on the task.
• Fit: A range of health and sports activities, such as Urban Sports Club.
• Mobile: Benefits such as a subsidy for the hvv Jobticket and offers related to cycling mobility.

Further benefits can be learned about on the career page and/or in discussion with the recruiting team. The city, salary, and application route are not provided in the source.