Join E.ON Grid Solutions GmbH in Hamburg as a Working Student in IT Helpdesk User Support. Assist with onboarding, manage IT backlogs, analyze incidents, and implement automation using Power Automate and Power BI. Requires C1 German.
Students benefit from a starting wage of 14.99 EUR per hour, paid travel times, a public transit subsidy, and the opportunity to work from abroad for up to 20 days per year.
- Employer
- E.ON Grid Solutions GmbH
- Location
- Not Specified, Hamburg, Hamburg
- Pay
- €14.99/hour
- Hours
- keine Angabe
- Language
- Dutch may be required
- Apply method
- Jobg8 external apply link
- Posted
- 11 Jul 2026
- Open until
- 13 Jul 2026
E.ON Grid Solutions GmbH
The energy world is on its way to a new future: digital, renewable, decentralized, and innovative. Intelligent grids and customer solutions are the future business for a sustainable energy world of tomorrow. As E.ON Grid Solutions within the E.ON Group, we realize this change as a driver of digitalization in the grid economy, grid technology, and grid services. Fast can be quiet. And change things permanently. Especially with us. Together with you, we want to develop digital products and services for our customers to actively shape the future. Are you also eager for new things and really enjoy speed? Then apply as a Working Student User Support (m/f/d).
This is how we do the energy transition. As a working student in the EGS IT User Services area, you will gain exciting insights into the real IT and service processes of a large company. You will take on independent tasks with visible impact and become part of a team that actively involves and supports you.
A task that challenges:
- Support onboarding: You prepare new computers for our new joins and ensure a smooth start in the company.
- Keep backlog & quality in view: You maintain our order tool and ensure that incidents and orders are cleanly documented and recorded with high quality.
- Monitoring & analysis: You analyze incidents, prepare data for prioritization rounds, and thus support well-founded decisions in the team.
- Documentation & presentation: You create structured presentations, summarize workshops concisely, and record results clearly and comprehensibly.
- Automation & reporting: You identify automation potential and implement it with Power Automate. You also support the visualization of key figures in Power BI.
- Feedback & process optimization: You analyze the needs of our employees (e.g., via surveys) and derive concrete measures to continuously improve processes, the IT environment, and work equipment.
A background that convinces:
- You are in a Bachelor's or Master's degree program in Business Informatics, Computer Science, Business Administration with a focus on digitalization, or comparable courses of study.
- A structured, careful way of working and high reliability characterize you. And you can keep things running and enjoy penetrating problems and preparing them comprehensibly.
- You present yourself with strong communication skills in spoken and written language and show professional interaction with internal and external contacts.
- You are characterized by a high affinity for digital tools and interest in automation and digital transformation.
- You bring excellent German skills (at least C1 level), communicate easily in English, and are willing to make occasional business trips within Germany.
What characterizes E.ON Grid Solutions as an employer:
Learning Culture:
- Financial and time support as well as offering extra-occupational and personal training.
- Individual further training opportunities and support programs.
- Digital learning and training formats.
Financial Security:
- Attractive collective agreement remuneration.
- Christmas bonus.
- Performance-related remuneration.
- Travel times are paid working hours for us.
- Exclusive E.ON employee discounts and offers.
Work-Life Balance:
- 37-hour week and 30 days of vacation.
- Family service.
- Parental leave for mothers and fathers.
- Part-time and sabbaticals possible.
- E.ON Aktiv (prevention health vacation and use of holiday apartments).
Provision:
- Company pension scheme.
- Capital-forming benefits.
- Worldwide valid professional and private group accident insurance.
- Health campaigns, e.g., flu vaccination.
Flexibility:
- Flexible working hours.
- Combination of mobile working (home office) and on-site presence.
- Workation - work from abroad for up to 20 days p.a.
- Subsidy for public transport.
- Use of our car and bike leasing offer.
Sense of Belonging:
- Positive and inspiring working atmosphere.
- Trust, empowerment, and feedback are valued by us.
- Modern working environment with flat hierarchies.
- "Du" culture and interaction at eye level.
- Equal opportunities and diversity are a success factor for us.
Good to know before applying
For students based in Hamburg, this IT Helpdesk role offers an excellent opportunity to gain practical experience alongside studies at institutions like TU Hamburg or the University of Hamburg. E.ON Grid Solutions supports students with flexible working hours and a public transit subsidy, making commuting via the HVV network seamless. Since the position requires at least C1-level German and occasional travel within Germany, applicants should carefully review the original job posting to ensure they meet all language and travel requirements before submitting their application.