Working Student in Industrial Engineering – Service Management, Digitalisation (m/f/d)

HAMBURG WASSER manages the water cycle under one roof, from drinking-water supply to wastewater disposal. With around 2,400 employees and more than 20 locations, it helps keep Hamburg running every day. Together with its subsidiaries, the organization invests its experience in pioneering water and environmental-protection projects. Openness, appreciation, trust, respectful and peaceful cooperation, and a diverse community are part of its culture.

Your role: The Matrix42 administrator team is part of requirements management and supports IT and specialist departments in digitising and automating service processes. It is responsible for maintaining and developing the service catalogue and for designing and implementing solutions suited to service-management needs.

• Support the development and maintenance of the service catalogue in Matrix42
• Coordinate and analyse requirements and clarify technical implementation options with specialist departments and IT
• Design and implement user-friendly service forms to support digital service processes
• Define, optimise and implement efficient provision and automation workflows
• Actively contribute to and continuously develop services in the service-management environment

What you bring:

• Ongoing studies in business informatics, computer science, industrial engineering or a comparable programme
• Understanding of database structures and an interest in technical interrelationships and IT processes
• Customer- and service-oriented thinking with an eye for pragmatic solutions
• An analytical and structured way of working and the ability to understand complex matters
• Initiative, teamwork and enjoyment of developing and implementing technical solutions

What to expect:

• Well supported: A challenging role with individual support from specialist departments, varied learning and professional-development opportunities, and group-wide development prospects after your studies.
• Connected: Varied information and exchange formats, afterworks and modern tools enable you to build contacts and collaborate smoothly.
• Flexible: Benefit from variable working hours, monetary overtime compensation and the option to work remotely depending on the task.
• Fit: Benefit from varied health and sports activities, such as Urban Sports Club.
• Mobile: Benefit from advantages such as a subsidy for the hvv job ticket and offers related to cycling mobility.

Further benefits are available on the careers page and/or in conversation with the recruiting team.

Information not provided: Job city, province, salary and application route.